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Head of Operational Performance

  • Job reference: 924249
  • Location: Glasgow
  • Salary: GBP40000 - GBP60000 per annum + Bonus
  • Job type: Permanent
  • Sector: Office & Commercial
  • Date posted: 07/03/2019

The Role

This financial services client is one of the largest and most respected in their particular field of expertise. Due to recent expansion and development they are now recruiting for a "Head of Performance" who will be ultimately accountable for identifying areas of performance improvement within the operations department.

Key Responsibilities

The key focus of this exciting new role is to evaluate business practices, improve productivity and reduce costs whilst making best use of resources available. Key responsibilities include:

  • Forming & developing strong working relationships with key heads of business across the group
  • Identifying and highlighting the performance gap areas within operations
  • Working with teams to ensure buy in for recommendation implementation
  • Reviewing all process across departments & making effective recommendations for improvement
  • Project manage initiatives from start to completion
  • Drive and advocate change, supporting the COO in creating a nurturing culture that is employee and client centric
  • Drive excellence through continuous improvement initiatives
  • Staff development - including regular coaching, reviews, team meetings and performance management
  • Monitor and deliver on key KPI's across the business

Skills & Attributes Required

The ideal candidate for this role will be an experienced project manager who has a demonstrable track record in performance improvement and change. It's essential that you can bring the theories to life and deliver on the implementation of recommendations. Key skills and attributes required are:

  • Strong analytical, project and product management skills, ideally experienced in Six Sigma
  • Experience of the whole project life cycle
  • Experience of driving change and innovation
  • Ability to find gaps, engage with teams, ask questions and find solutions
  • Strong relationship builder with the ability to probe and challenge views
  • Ability to interact professionally with a diverse group of senior managers and subject matter experts
  • Experience of designing or implementing a framework of continuous improvement in a complex organisation.
  • Ability to think commercially, with a desire to deliver a great experience for employees and clients
  • A financial services or call centre background would be desirable

Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.

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