We currently have a full-time opportunity for an IT and Records Administrator to join our Client's team on a staff basis.
The position will be based in Invergordon, Ross-shire
Reporting to the IT Systems Engineer, the successful candidate will provide a helpdesk support and assist with maintenance of information & communication technology systems/ security systems. The post holder will be monitoring and maintaining an efficient data management system in order to support the business strategy.
Responsibilities:
Understand and comply with evolving Data Protection Legislation as applied to a document management system
Maintain and improve the project data management system conducive to efficient data retention; archiving; and accurately maintain databases for the projects in line with company processes and procedures
Evaluate, implement and manage a document management system; review and develop document/data management strategy for hard and soft copy documentation
Prioritise security of information
Data management support for project teams
Provide assistance to effectively communicate information systems status to colleagues and educate staff on information systems and processes
Assist the IT Systems Engineer in ensuring the systems are running at optimum performance with minimum downtime.
Monitor and maintain IT systems as required, including hardware, operating systems, security systems, telephone system, network and backup.
Assist with software installations, upgrades and patching.
Investigate and resolve support requests logged by users.
Physical attendance at the premises to investigate, coordinate and resolve open support requests and provide proactive maintenance.
Provide reports and analysis with regards to the IT systems and user support statistics, and other data.
Contribute to IT projects and work to timescales and within costs.
Provide holiday/absence cover for the IT Systems Engineer and emergency out-of-hours IT support on a Rota basis.
Occasional pre-arranged weekend work as required to maintain or upgrade IT systems and infrastructure.
Demonstrate discretion and trustworthiness when dealing with confidential or sensitive information.
Commitment to the highest standards of security and safe working in a controlled environment.
Skills/ Experience:
Undergraduate degree or equivalent experience
Experienced working with a controlled document management system
Experience in 1st/2nd line IT support role desirable
Proficiency in Microsoft Office apps and Microsoft Project would be an advantage
Attention to detail and awareness of implications of errors in document management; prioritising matters for attention
Ability to work to internal controls and associated standards.
Open and flexible approach to work with the ability to meet strict deadlines
Problem solving skills and logical thinker
Strong customer focus
Use own initiative
Good communication, listening and inquiry skills; confident interacting with colleagues and customers, including providing training.
Willingness to continuously develop and attend training and development sessions as required, on occasion out with normal hours of work, to ensure the necessary level of competence
Other requirements:
Current valid driving license and use of a vehicle
Our role in supporting diversity and inclusion As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.
