Technical Trainer

Technical Trainer

12-month initial contract

$42/HR

M-F

Remote Opportunity

Orion Group is seeking a technical trainer to work for our pharmaceutical client in a fully remote position.

We are seeking candidates that have the following skillset:

1. Proven experience as a technical trainer, corporate training specialist, or related position.
2. Experience in designing technical course content, to include instructional manuals, modern training tools and techniques. Training tools and techniques include using blended learning principles, Learning Management Systems (LMS), computer-based courses, classroom and workshop education, and research in best methods for content delivery.
3. Experience with support ticket management systems such as JIRA, Zendesk, Salesforce, etc.
4. Proven experience in managing end-to-end documentation creation processes, utilizing tools such as Confluence, Google Docs, or Microsoft Word
   
   As the Technical Trainer you will be responsible for developing and providing training and continuing education for new and tenured associates. Your training will set up our associates for success as they work to resolve complex issues, provide white glove service, manage accounts, onboard, and provide user education to our customers on a consistent basis, all with a personal touch.
   
   Technical Trainer Responsibilities:
   * Focus is not limited to but will primarily be on training our Contact Center Trainers on new and existing features within the Allē platform.
   * Create talk tracks, knowledge articles, instructional videos for the contact center agents, based on input from internal teams and technical writers.
   * Become the subject matter expert for all Allē products and understand different audiences we serve.
   * Organize and execute training (group and one-on-one, if required) sessions and workshops within person, virtual, and asynchronous delivery.
   * Devise technical training programs according to the organizational needs and requirements. Include objectives, assess effectiveness, and provide and accept feedback on training sessions.
   * Cultivate relationships with other teams to gain knowledge and create training resources. This includes contributing and leading recurring meetings and demonstrations with other technical and non-technical teams.
   * Collaborate with other teams and leadership around training needs, assessments, evaluations, and design. This is to include cross-functional training to downstream teams.
   * Evaluate and update training programs to ensure accurate, timely courses, and engage in continuous improvement.
   * Select or develop teaching aids such as: training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference workshops. Keep reference materials updated.
   * Gauge the effectiveness of training, reports on progress of employees during training periods, and maintain the training records.
   * Document and contribute to standard operating procedures.
   * Create, review and update both internal and customer facing knowledge base articles.
   
   Technical Trainer Qualifications:
   
   * Proven experience as a technical trainer, corporate training specialist, or related position.
   * Experience in designing technical course content, to include instructional manuals, modern training tools and techniques. Training tools and techniques include using blended learning principles, Learning Management Systems (LMS), computer-based courses, classroom and workshop education, and research in best methods for content delivery.
   * Ability to understand, assess, and address training needs.
   * Outstanding communication skills and comfortable speaking to crowds
   * Excellent organizational and time-management abilities
   * A positive leader with proven ability in teaching, flexibility, facilitation, and creative problem solving.
   * Ability to learn and adapt to new technologies and changing processes.
   * Ability to independently take on large projects and manage multiple, competing priorities while maintaining excellence in communication and customer service.
   * Ability to take initiative and make decisions.
   * Possess excellent skills with MS Office (Word, PowerPoint, Outlook, and Excel) and instructional software.
   * Experience in a SaaS environment.
   * Experience with support ticket management systems such as JIRA, Zendesk, Salesforce, etc.
   * Experience in messaging tools like Slack, Microsoft Teams, or Google Chat.
   * Proven experience in managing end-to-end documentation creation processes, utilizing tools such as Confluence, Google Docs, or Microsoft Word.
   

Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.