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Technical Support Representative

  • Job reference: 933541
  • Location: Westlake, Ohio
  • Salary: Negotiable
  • Job type: Contract
  • Sector: Engineering, Manufacturing & Facilities, Life Sciences
  • Date posted: 15/01/2021

Orion Group is looking for all over Westlake, OH for a Technical Support Representative to start ASAP! Are you looking to put your skills to the test? Prove it! Please apply if you think you have what it takes!

Purpose:

The Technical Support Representative provides technical assistance and trouble shooting assistance to customers and associates.

Key Responsibilities:

  • Provide client support and technical issue resolution to customers, and primarily field service and sales associates via phone, E-Mail and other electronic medium.
  • Configuration of client's equipment to provide reporting and interface functions.
  • Configure equipment software to connect to other application and equipment.
  • Acquire general understanding of operating systems (OS) and application operations related to company offered products and services.
  • Identify, correct and document operational issues in products used in client systems.
  • For regulatory purposes, report all customer problems including complaint identification, correction and prevention.

Qualifications:

  • Ability to read, analyze, and interpret general, technical procedures, schematics or governmental regulations.
  • Ability to accurately write reports and standard operating procedures (SOPs).
  • Ability to efficiently present information and respond to questions from management and customers.
  • Ability to apply basic math skills.
  • Identify and take care of both standard and non-standard issues.
  • AS degree in computer or electronic engineering from college or technical school.
  • Proficient Microsoft Office skills (Word, Excel, Outlook), iOS/OS skills, and internet skills; database and customer relationship management (CRM) clients; File transfer protocol (FTP) clients.

Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.

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