Project Manager (CRM Transformation)

Project Manager – International Customer Excellence PMO (CRM Transformation)
Hybrid (Remote Monday & Friday | Onsite Tuesday–Thursday – Non-Negotiable)
12 Months contract to start (extension based on performance and business needs)
Mettawa, IL
$83-$88/HR

Orion Group is hiring for our pharmaceutical client’s International Customer Excellence PMO team supporting a high-visibility global Salesforce CRM transition within a matrixed pharmaceutical environment.
This role will support planning, governance, stakeholder alignment, and change adoption efforts for a large-scale CRM implementation impacting international commercial and marketing teams. The ideal candidate brings strong PMO discipline, cross-functional coordination experience, and exposure to CRM implementation or migration initiatives.
 
Key Responsibilities

• Support planning, coordination, and execution of the Salesforce CRM transition across international affiliates
• Assist in stakeholder alignment, project tracking, and governance reporting across multiple regions and functions
• Execute PMO activities to ensure consistent project delivery, transparency, and risk mitigation
• Partner with commercial, marketing, IT, and regional teams to facilitate communication and milestone alignment
• Support change management and training initiatives to drive user adoption and successful transition
• Assist in tracking risks, dependencies, resource needs, and performance metrics across the CRM workstreams
• Prepare project status updates, dashboards, and executive-level presentations for senior leadership
• Coordinate cross-functional workshops, town halls, and governance meetings to ensure alignment and delivery progress

 
Required Qualifications

• Bachelor’s degree required
• Minimum 3 years’ experience managing matrixed, cross-functional, or global projects/programs (business transformation, CRM implementation, product launch, or strategic initiatives)
• Experience supporting CRM implementation or migration projects (Salesforce preferred)
• Strong written and verbal communication skills; English fluency required
• Ability to engage effectively with senior leadership and global stakeholders
• Familiarity with PMO methodologies, governance frameworks, and reporting tools
• Pharmaceutical industry exposure is a plus, but not required

 
Preferred Qualifications

• Project management certification (PMP or equivalent)
• Experience supporting international or global initiatives
• Understanding of data migration, user adoption strategy, and change management best practices
• Experience preparing executive-level reporting and presentations

 
Why This Role Matters
This position plays a critical role in enabling a successful global CRM transformation that supports commercial excellence, improved customer engagement, and scalable international growth. The PMO contractor will help ensure governance, transparency, and strong stakeholder alignment throughout the transition.
 


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Orion Group was founded in 1987 and is now one of the largest, independent, international recruitment companies. We have a network of 200 employees working from 24 offices, delivering a range of services – Talent Acquisition, Recruitment Outsourcing Services, Retained Search, Global Workforce Solutions, Completions & Commissioning and Materials Management – across 68 countries. As a global leader in workforce solutions, we recruit personnel across the Engineering & Technical, Office & Commercial, Scientific and Skilled Trades disciplines, for sectors including Oil & Gas, Life Science, Power & Utilities, Constructions & Infrastructure, Manufacturing and Renewables.