Project Coordinator / Launch Specialist-III
TR/081835
Posted: 14/04/2026
- $45 - $50 per hour
- United States, Illinois, Chicago
- Contract
Project Coordinator / Launch Specialist-III
Location: Chicago, IL (This position is partially remote, partially in-office, and largely travel-based as you will be regularly traveling to merchant sites in your region and across the country.)
4+ month contract to hire
Hourly Rate: $45-50/hr (individual medical benefits available at a cost)
Orion Group has partnered with a global restaurant platform to hire a Launch Specialist, for their Platform Innovation team.
About the Team:
The Platform Innovation team leads up the strategy, launch + scaling of nascent bets for its white-label restaurants business.
About the Role:
The Launch Specialist will travel across the country to onboard restaurant merchants and enhance the experience they have throughout their lifecycle on our platform. You'll work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants. You will report to the East Coast Onboarding Lead for our Platform Operations organization.
This position is partially remote, partially in-office, and largely travel-based as you will be regularly traveling to merchant sites in your region and across the country.
You’re excited about this opportunity because you will…
People are our business worldwide
Orion Group was founded in 1987 and is now one of the largest, independent, international recruitment companies. We have a network of 200 employees working from 24 offices, delivering a range of services – Talent Acquisition, Recruitment Outsourcing Services, Retained Search, Global Workforce Solutions, Completions & Commissioning and Materials Management – across 68 countries. As a global leader in workforce solutions, we recruit personnel across the Engineering & Technical, Office & Commercial, Scientific and Skilled Trades disciplines, for sectors including Oil & Gas, Life Science, Power & Utilities, Constructions & Infrastructure, Manufacturing and Renewables.
Location: Chicago, IL (This position is partially remote, partially in-office, and largely travel-based as you will be regularly traveling to merchant sites in your region and across the country.)
4+ month contract to hire
Hourly Rate: $45-50/hr (individual medical benefits available at a cost)
Orion Group has partnered with a global restaurant platform to hire a Launch Specialist, for their Platform Innovation team.
About the Team:
The Platform Innovation team leads up the strategy, launch + scaling of nascent bets for its white-label restaurants business.
About the Role:
The Launch Specialist will travel across the country to onboard restaurant merchants and enhance the experience they have throughout their lifecycle on our platform. You'll work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants. You will report to the East Coast Onboarding Lead for our Platform Operations organization.
This position is partially remote, partially in-office, and largely travel-based as you will be regularly traveling to merchant sites in your region and across the country.
You’re excited about this opportunity because you will…
- Interface directly with merchant restaurants and work tirelessly to improve their experience
- Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants
- Perform a significant amount of hands-on and in-store work, training merchant staff on effectively using new platforms
- Create merchant training materials to encourage staff understanding and adoption
- Learn the ins-and-outs of software configuration and oversee the implementation of digital ordering and SaaS tools
- Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue
- Be able to achieve immediate results and adapt in an evolving work environment
- Look for ways to improve and want to shape the direction of the company
- Bachelor’s degree or equivalent work experience 5+ years of work experience in restaurant/bar management, customer support, or hospitality
- Able to complete tasks accurately, effectively and on time with superb attention to detail
- Excellent external and internal customer support skills
- Experience working successfully cross functionally with other departments
- Proactive by nature - You take initiative and aren’t afraid to get hands-on in the details to solve problems
- Spanish fluency is a plus
People are our business worldwide
Orion Group was founded in 1987 and is now one of the largest, independent, international recruitment companies. We have a network of 200 employees working from 24 offices, delivering a range of services – Talent Acquisition, Recruitment Outsourcing Services, Retained Search, Global Workforce Solutions, Completions & Commissioning and Materials Management – across 68 countries. As a global leader in workforce solutions, we recruit personnel across the Engineering & Technical, Office & Commercial, Scientific and Skilled Trades disciplines, for sectors including Oil & Gas, Life Science, Power & Utilities, Constructions & Infrastructure, Manufacturing and Renewables.
Rachael Jalbuena
Recruitment Consultant
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Recruitment