Platform Innovation Account Manager
TR/079241
Posted: 23/09/2025
- $50 per hour
- United States, New Jersey, West New York
- Contract
Platform Innovation Account Manager
Remote for NYC, Tri-State Area (NY, NJ, CT)
Required Travel 1x per month - Requires domestic travel once per month to the Northeast region.
Full-time (40 hours per week)
Hourly Rate: $50/hr
Must haves: 3-5 yrs of exp. / Exp as Account Manager at big tech, or previous experience in restaurant tech (uber eats, grub, olo, toast, etc.)
About the team:
The Platform Innovation team drives the adoption and activation of products that help restaurants grow their business through their own channels, including Drive, Storefront, BBOT, Voice Ordering, and more. We are building a new confidential product and need a stellar Account Manager to guide restaurants through successful onboarding (post-activation), collect product feedback, and serve as a strategic partner in helping them fully utilize our products to grow their business.
About the Role:
Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.
Remote for NYC, Tri-State Area (NY, NJ, CT)
Required Travel 1x per month - Requires domestic travel once per month to the Northeast region.
Full-time (40 hours per week)
Hourly Rate: $50/hr
Must haves: 3-5 yrs of exp. / Exp as Account Manager at big tech, or previous experience in restaurant tech (uber eats, grub, olo, toast, etc.)
About the team:
The Platform Innovation team drives the adoption and activation of products that help restaurants grow their business through their own channels, including Drive, Storefront, BBOT, Voice Ordering, and more. We are building a new confidential product and need a stellar Account Manager to guide restaurants through successful onboarding (post-activation), collect product feedback, and serve as a strategic partner in helping them fully utilize our products to grow their business.
About the Role:
- Reports to the GTM Lead overseeing the Account Management & Sales function.
- You’re excited about this opportunity because you will Manage restaurant partners (SMBs) in your region, understand their business needs, conduct regular check-ins, collect product feedback, and provide strategic guidance to help them grow.
- Communicate restaurant progress, status updates, and feedback to cross-functional teams, including Strategy, Operations, and Product.
- Minimize churn by identifying opportunities for expansion and helping partners leverage products.
- Collaborate with Product, Operations, and Sales teams to ensure restaurants have the best possible experience using our platform.
- Have 2-3 years of professional experience with a proven track record of success and increasing responsibility.
- Hold a Bachelor’s degree or have equivalent work experience.
- Are a flawless executor who isn’t afraid to roll up your sleeves and get to the lowest level of detail to solve problems
- Empathize with customer needs and adapt to meet their unique goals resulting in an increase in customer satisfaction, retention, and product adoption
- Have project management and/or account management experience
- Possess excellent written and verbal communication skills
- Can translate feedback from a restaurant to a product team and vice versa
- Are comfortable working with technical products and hardware
- Must have experience with Salesforce, Slack, and Google Workspace
Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.
Rachael Jalbuena
Recruitment Consultant
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