Operations Support III JP32786

Operations Support III – Patient Services Operations
Location: Mettawa, IL 
Work Model: Hybrid – onsite approximately one week per month
Contract Duration: Through December 2026 (extension likely)
Rate: $21-26/HR based on benefit selection


Orion Group's pharmaceutical client is seeking an Operations Support III professional to join the U.S. Patient Services (APS) Operations team. The APS organization is recognized as an industry leader in delivering high-quality patient support programs that enhance both patient satisfaction and brand loyalty.

This role provides operational coordination, reporting, and project support to ensure efficient service delivery across APS initiatives. The position reports to the Director or Associate Director of APS Operations and collaborates closely with internal teams and external vendors.

Key Responsibilities

Operational Coordination

• Coordinate onboarding and offboarding processes in partnership with internal stakeholders and external vendors
• Support operational workflows to ensure continuity and efficiency of APS programs

Process Improvement

• Identify and recommend process improvements and operational efficiencies within APS operations
• Support initiatives that enhance workflow consistency and service delivery quality

Issue & Ticket Management

• Monitor and manage tickets within a custom issue management system
• Analyze trends, identify recurring issues, and support resolution efforts

Project & Reporting Support

• Provide project management and operational support across APS initiatives
• Develop and maintain routine reports using Microsoft Excel
• Create PowerPoint presentations for leadership and stakeholder updates

Additional Support

• Assist with special projects and ad hoc operational initiatives as assigned by APS Operations leadership

Required Qualifications

• Strong written and verbal communication skills
• High level of attention to detail and accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Strong organizational and time management skills
• Comfortable working across multiple systems and tools simultaneously
• Proficiency in Microsoft Office, particularly Excel and PowerPoint

Ideal Candidate Profile
The ideal candidate is a highly organized operations professional who thrives in collaborative environments and enjoys supporting operational processes, reporting, and cross-functional initiatives.
Experience supporting healthcare, pharmaceutical, patient services, or operational teams is a plus.


People are our business worldwide
 
Orion Group was founded in 1987 and is now one of the largest, independent, international recruitment companies. We have a network of 200 employees working from 24 offices, delivering a range of services – Talent Acquisition, Recruitment Outsourcing Services, Retained Search, Global Workforce Solutions, Completions & Commissioning and Materials Management – across 68 countries. As a global leader in workforce solutions, we recruit personnel across the Engineering & Technical, Office & Commercial, Scientific and Skilled Trades disciplines, for sectors including Oil & Gas, Life Science, Power & Utilities, Constructions & Infrastructure, Manufacturing and Renewables.