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Ocean Freight Operator

  • Job reference: 934067
  • Location: Dublin
  • Salary: Negotiable
  • Job type: Permanent
  • Sector: Logistic/Shipping Coordinators, Transport and Logistics
  • Date posted: 11/02/2021

Ocean Freight Operator

Reporting directly to the Ocean Team Lead, this successful candidate will be responsible for supporting the administration function for Sea Freight, within the Ocean operation. Duties will include assisting with the overall Ocean Division's requirements in an effective and timely manner & ensuring full conformance with SLA's and defined policies & procedures.

To succeed in this role, the successful candidate needs to have previous office administration experience within a freight or logistics environment. Some knowledge of Ocean management systems would be an advantage. Strong communication skills with excellent attention to detail are required.

Duties and Responsibilities

  • Plan, organise and execute sea freight support activities such as order processing, order scheduling, timely updating of transactions within the Ocean system.
  • Deal with inbound emails, calls & queries liaising with customers and suppliers where necessary.
  • Assist with KPI data and reporting updates and responsible for working on Imports & Exports.
  • Develop constructive & cooperative working relationships with colleagues, customers & suppliers.
  • Responsible for assisting with Health & Safety and ensuring compliance with Company policies and best practice.
  • Receive files from the front office, print the documents and verify if received documentation is complete depending on the shipment's and client's requirements. Any incomplete documents need to be obtained from customer.
  • Add or complete the shipment details on the SF Shipment.
  • Account management from A to Z process will be required.
  • Co-loader followed by pro-active follow ups.
  • Upon receipt of the ANF the file is to be registered in both CRM & Stirling as per the registration requirements.
  • Request the shipping line charges and send a delivery pre-alert to the transporter. File needs to be sent to the operators and monitored for release.
  • Monitor ETAs daily up update shipments where required.
  • Imperative that dates are confirmed with Shipping Lines and Co-Loaders. Accuracy of information provided is critical.
  • Telephonic updates with customers on document requests for shipment status update.
  • Assist with general administration tasks.

Qualifications and Experience

  • Industry relevant qualification desirable
  • Minimum 2 years' experience working in a similar role
  • Efficient MS Office skills
  • Excellent written & verbal communication skills
  • Strong organisational skills & attention to detail

Skills / Competencies

  • Ambitious, energetic, focused, attentive to detail and conformance with defined procedure
  • Customer focused and a friendly disposition
  • Positively inclined towards change and personal development
  • Positive 'Will Do' attitude
  • Ability to work as part of a team
  • Respectful of others
  • Any other ad hoc duties required within Ocean Division from time to time


Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.

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