Merchant Onboarding Specialist
TR/079385
Posted: 02/10/2025
- $46 - $48 per hour
- United States, California, San Francisco
- Contract
Merchant Onboarding Specialist
Location: Bay Area, CA (Hybrid with field travel required)
Hourly Pay: $46-48 (potential FTE conversion in the future)
3+ month contract-to-hire
About the Team:
The Platform Innovation team leads up the strategy, launch + scaling of white-label restaurants business.
About the Role:
We are looking for a Launch Specialist to travel across the country to onboard restaurant merchants and enhance the experience they have throughout their life cycle on our platform.
You'll work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants.
You will report to the Manager of Launch and Product Ops within our Platform Operations organization.
This position is partially remote, partially in-office and largely travel-based as you will be regularly traveling to merchant sites in your region and across the country.
You’re excited about this opportunity because you will…
Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.
Location: Bay Area, CA (Hybrid with field travel required)
Hourly Pay: $46-48 (potential FTE conversion in the future)
3+ month contract-to-hire
About the Team:
The Platform Innovation team leads up the strategy, launch + scaling of white-label restaurants business.
About the Role:
We are looking for a Launch Specialist to travel across the country to onboard restaurant merchants and enhance the experience they have throughout their life cycle on our platform.
You'll work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants.
You will report to the Manager of Launch and Product Ops within our Platform Operations organization.
This position is partially remote, partially in-office and largely travel-based as you will be regularly traveling to merchant sites in your region and across the country.
You’re excited about this opportunity because you will…
- Interface directly with merchant restaurants and work tirelessly to improve their experience
- Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants
- Perform a significant amount of hands-on work with hardware, in addition to learning the ins-and-outs of software configuration
- Create merchant training materials to encourage staff understanding and adoption
- Train merchant staff on effectively using new platforms
- Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue
- Be able to achieve immediate results and adapt in an evolving work environment
- Look for ways to improve and want to shape the direction of the company
- Bachelor’s degree or equivalent work experience
- A minimum of 5 years work experience in hospitality, restaurant management, or systems implementation
- Able to complete tasks accurately, effectively and on time with superb attention to detail
- Excellent external and internal customer support skills
- Experience working successfully cross functionally with other departments
- Proactive by nature and most engaged when you are operating at the lowest level of detail
- Spanish fluency is a strong plus
Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.
Rachael Jalbuena
Recruitment Consultant
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