IT Proximity Support Officer

Job Title: IT Proximity Support Officer

Location: Baku, Azerbaijan

Situation in Organization

 Location: Baku-based position, with possible support to several company locations, including offices, onshore sites, offshore locations and drilling rigs, depending on operational requirements.

Job Dimensions

The job holder is responsible for delivering local IT proximity support to users across company locations, ensuring the timely resolution of incidents, the effective fulfilment of service requests and the reliable day-to-day operation of workplace IT services.
The role serves as the local interface between end users, the IT Manager, central IT teams, vendors and service providers, with a strong focus on service continuity, compliance with Group IT standards and user satisfaction.
The scope includes workstations, mobile devices, printers, meeting-room equipment, local connectivity, telephony, collaboration tools, standard business applications and related peripherals used in office and operational environments.

Managerial Dimension:

No direct managerial responsibility.

Economic Dimension:

No direct budget accountability.

Contributes to cost control through accurate IT asset tracking, inventory follow-up and support to procurement and replacement planning.

Functional Dimension:

Provides local first- and second-level IT support, coordinates escalations with central IT teams, contributes to workplace IT service continuity and ensures proper follow-up of incidents, service requests and local IT assets.


Context and Environment

The position operates in a multicultural and operational environment in Baku, Azerbaijan, where responsiveness, business continuity, confidentiality, safety and compliance with Group requirements are essential. The job holder interacts closely with users, management, central IT teams and external service providers to ensure that workplace IT needs are addressed effectively in line with operational priorities.
The role may require support across different company locations, including offices and operational sites, and therefore requires adaptability, service orientation and the ability to work in environments where IT availability directly supports business activities.

Activities

The job holder’s main responsibilities are as follows:

• Deliver local proximity support to end users, covering incidents, service requests, troubleshooting and day-to-day assistance.
• Install, configure, replace and support workplace IT equipment, including laptops, desktops, docking stations, monitors, tablets, smartphones, printers, scanners, meeting-room equipment and related peripherals.
• Provide support for standard corporate tools and services, including Windows workstations, Microsoft 365 applications, Teams rooms, VPN access, printing services, telephony and approved business applications.
• Ensure that tickets are properly logged, classified, prioritized, followed up, escalated and closed in line with IT service management processes and agreed service levels.
• Act as the local point of contact for users, central IT teams, contractors, vendors and service providers to coordinate incident resolution and planned interventions.
• Support user onboarding, offboarding and mobility processes, including equipment preparation, access coordination, user guidance and recovery of IT assets.
• Maintain accurate local IT inventory and asset records, monitor hardware lifecycle activities and contribute to stock management and equipment replacement planning.
• Perform first-level checks and basic troubleshooting for local network connectivity, Wi-Fi, telephony and meeting-room systems, escalating to the appropriate teams when required.
• Contribute to cybersecurity and compliance by applying Group IT rules, supporting patching and endpoint protection follow-up, promoting good security practices and reporting security anomalies.
• Provide local IT support during office moves, workstation relocations, site visits, audits, VIP events, crisis situations and operational activities requiring on-site IT presence.
• Prepare user instructions, quick reference materials and knowledge base inputs to improve first-contact resolution and user autonomy.
• Identify recurring incidents and service improvement opportunities and propose practical corrective actions to the IT Manager.
• Contribute to local IT reporting, including incidents, service requests, inventory status, equipment lifecycle, recurring issues and matters requiring management attention.
• Maintain strict confidentiality, demonstrate exemplary behaviour with regard to HSSE rules and comply with company policies in all activities.

Qualifications/Experience required

Education and Experience:

 Bachelor’s degree or technical diploma in Computer Science, Information Technology, Electronics, Telecommunications or another relevant technical discipline.
 Minimum of 3 to 5 years’ experience in IT proximity support, service desk, workplace support or field support within a corporate or industrial environment.
 Strong hands-on knowledge of Windows workstations, Microsoft 365, Teams, mobile devices, printers, peripherals, basic networking, Wi-Fi and telephony support.
 Good understanding of IT service management practices, ticket handling, escalation management, inventory follow-up and user communication.
 Sound awareness of cybersecurity requirements, confidentiality rules, data protection principles and HSSE expectations applicable to operational environments.
 Ability to work independently, prioritize requests, remain service-oriented under pressure and communicate effectively with users at all levels of the organization.
 Knowledge of the TotalEnergies IT environment would be an advantage.

Languages:

 Fluency in English and Azerbaijani, both spoken and written, is required; knowledge of Russian would be an advantage.




People are our business worldwide
 
Orion Group was founded in 1987 and is now one of the largest, independent, international recruitment companies. We have a network of 200 employees working from 24 offices, delivering a range of services – Talent Acquisition, Recruitment Outsourcing Services, Retained Search, Global Workforce Solutions, Completions & Commissioning and Materials Management – across 68 countries. As a global leader in workforce solutions, we recruit personnel across the Engineering & Technical, Office & Commercial, Scientific and Skilled Trades disciplines, for sectors including Oil & Gas, Life Science, Power & Utilities, Constructions & Infrastructure, Manufacturing and Renewables.