* Perform failure analysis and root cause studies of premature component failures and formulate the actions necessary to match component reliability. * Perform on-site commissioning of D-VAR, PQ-SVC systems and inverter components and control electronics for domestic and international customers. * Train customer in operating and maintenance practices as appropriate for system type. * Assist Engineering & Manufacturing with factory testing of new units. * Responsible for modifying documentation pertaining to each customer unit including schematics, user manuals, safety practices, etc, to reflect actual site/installation conditions. * Ability to specify, review, and implement specialized maintenance procedures for field installations. * Monitor customer units to foresee problems and develop solutions before they affect the customer. * Interact with customer representative to solve problems that need to be handled remotely. As necessary, travel to the customer site to maintain high reliability. * Provide written communications regarding customer units. Produce, distribute, and maintain files containing service reports after each on-site visit. Maintain files and write monthly reports for each unit detailing carryovers. Produce and distribute weekly reports to Client management on current field service activities. * Primarily UK travel required but must be able to travel to continental Europe 6-8 times a year. Travel time anticipated at least 50% but should anticipate 75% in busy periods. * Ability to oversee and perform trend analysis of the field service database. * Ability to carry a Field Service pager 25% the time. * Schedule startup/commissioning activities to maintain product delivery commitments. * Other duties assigned.
Education - Experience: * Engineering degree in a technical field. Electrical Engineering is preferred. * 5-7 years' experience in an electrical power, electronics environment, and communication systems. Experience can be substituted for educational requirements.
Required Skills, Competencies, Authorities and Training Needs: * Working knowledge of electrical power circuits. * Working knowledge of power electronics. * Ability to read schematics. * Computer knowledge in a Windows environment. * Strong written and oral communication skills. * Self-directed and motivated. * Ability to work both in teams and independently. * Basic knowledge of IEC and IEEE standards for electrical installations. * Medium voltage safety training required or must be completed prior to field assignments. * Medium work with occasional heavy work up to 35kgs.
Our role in supporting diversity and inclusion As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.
