Orion Group Sciences are looking for a Customer Service Operative for our multinational client based in the Crewe area on an initial 12-month contract with the potential to extend.
Job Purpose
As part of the customer service team you'll be responsible for providing high quality support in-order to profitably retain the new/existing customer base. Responding to our customers in a safe, friendly, supportive and timely manner. This is a great opportunity for those who enjoy working in a fast-paced environment, tackling high volumes of administration and are looking to broaden their experience whilst facing the challenges of supporting a number of internal/external team members.
Main Responsibilities of the role
- Deliver safe excellent customer service to new/existing customers by efficiently & confidently managing workload and calls to achieving customer satisfaction
- Target retention of business through profitably retaining existing customers
- Maintain, develop and apply knowledge of relevant products process area to respond to queries and request from customers within a defined timescale
- Use all customer contacts as an opportunity to identify customer needs and voice of dissatisfaction. Take personal responsibility in these instances to ensure appropriate action is taken to resolve issues and improve working practise
- Instigate & drive through process improvement initiatives to make us easier to do business with
- Provide safe support and assistance, especially to those within your team, as well as other teams while being accountable for your own performance
- Timely and accurate administration work, including recording of full notes on all systems
- Make safety part of all activities to help attain industry leadership in safety performance
Desired Experience and Background of the successful candidate
- Passion to deliver excellent customer service / Self-motivated
- Administration experience
- Maths & English GCSE (C+)
- Confident and professional telephone manner
- Friendly and able to communicate at all levels
- Excellent organisation skills and the ability to problem solve
- Good working knowledge of basic computer programmes
- Proven ability to adaptable to change
- Team player
- Good time management and the ability to plan and prioritise tasks to meet the demands of multiple requests
- Commercial skills - desirable but not essential as this role will only involve negotiation skills for managing loss charges
For more information on this role, call Ian Towler on +44 (0) 2039 944711 or email Ian.towler@orioneng.com for a completely confidential chat about this role and other opportunities using the reference number: 931659
Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.