Complaint Processing Analyst

Orion Group Life Sciences are currently recruiting a Complaint Processing Analyst on behalf of our Multinational Pharmaceutical client based in Mayo on an initial 12-month contract with strong potential to extend.
 
Days Role - 100% onsite during training (approx. 6 weeks), hybrid thereafter (3 days onsite)

Purpose:

The Complaints Processing Analyst will report directly to the complaints manager and coordinate the handling of customer complaints investigations, trending, and analysis for all commercial & clinical products, working with internal departments on Root Cause Problem Solving cases to ensure implementation of robust Corrective/Preventive action plans and tracking these to completion. The Complaints Processing Analyst is responsible for opening, tracking and maintain records for complaints received and data entry into complaint handling system. The Complaints Processing Analyst is responsible for coordinating cross-functional activities in the investigation of Adverse Event/ Product Quality and customer service complaints and determination of root cause including the coordination of laboratory testing of complaint samples.

Responsibilities:

• Assure complaint records meet global requirements.
• Product complaint documentation, investigation, and review of all non-medical complaint content
• Responsible for reviewing medical complaints that involve a non-medical quality related problem.
• Ensures that complaint documentation meets Good Documentation Practices as well as GMP and GCP. This required good analytical skills, technical writing, and good documentation.
• Identification of potentially reportable events and notification to appropriate functional groups and management
• Serve as main resource for the team or a subject matter expert on complaint handling
• Liaise with site complaint investigation team to achieve closure of complaint cases in a timely manner
• Attend all meetings as requested by the Complaints Manager or arrange an appropriate deputy.
  
  Requirements:
• Bachelor’s degree in sciences or related field
• 1-2 years previous experience in pharmaceutical industry.
• Previous experience in the use of SAP and Trackwise and Document management systems is desirable.
• Knowledge of global regulatory requirements for pharmaceutical, medical device and combination products.
• Proficient computer skills including Word, Excel
• Strong CAPA knowledge, decision making and critical thinking abilities.
• Excellent written, communication and interpersonal skills.
• Ability to prioritize multiple projects to ensure compliance with regulations and standard operating procedures.
• Ability to work with cross-functional teams and to interact effectively with peers, management and customers.
• Good time management and organizational skills.

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Orion Group was founded in 1987 and is now one of the largest, independent, international recruitment companies. We have a network of 200 employees working from 24 offices, delivering a range of services – Talent Acquisition, Recruitment Outsourcing Services, Retained Search, Global Workforce Solutions, Completions & Commissioning and Materials Management – across 68 countries. As a global leader in workforce solutions, we recruit personnel across the Engineering & Technical, Office & Commercial, Scientific and Skilled Trades disciplines, for sectors including Oil & Gas, Life Science, Power & Utilities, Constructions & Infrastructure, Manufacturing and Renewables.