Community Liaison Officer

Job title:  Community Liaison Officer

Activities

1. Stakeholder engagement:

• Acts as a point of contact between the Company and local Authorities (Governor, Administrators and when requested Provincial Police Commander and other relevant stakeholders).
• Facilitates the organisation of the Working Group in local communities (including logistics) and follows up the action identified, in coordination with the Company Security team.
• Provides information on any decision/ statement / policies issued by the local Authorities.
• Provides local Administration with information provided by the Societal and Government relations departments and gathers feedback and questions asked.
• Identify, map and rank the stakeholders identified in local communities.
• Disseminates the Company information campaigns within impacted communities (especially the councilors) and provides feedback.
• Carries out community engagement, namely information sharing/communication, consultation and dialogue, and negotiation (when relevant) under the supervision of the Community relations coordinator.
• Monitors stakeholder attitudes toward Company activities and Project and ensures relevant information is conveyed to the proper level of responsibility (Daily reporting, Events Record Form).
• Receives and processes community grievances in compliance with the Company Stakeholder Grievance Management procedure in coordination with the Community Relations Coordinator.
• Engages, upon request of the Community relations coordinator, with the communities’ members and representatives located in the region.

2. Support to community investment activities

• Facilitate Community Investment Coordinator and In-country Value Manager interactions with the local Administration (ex: delivery of documents, signature of MoUs, development of projects, etc.).

3. Reporting

• Entering Events, Issues, Concerns, Contacts and uploading of documentation in the dedicated database.
• Fill in the Community relations daily reporting and send it daily to the Community Relations Coordinator.

Accountabilities

Responsible for:

• Promoting positive and open relationships between the Company / Project and local stakeholders.
• Maintaining a regular presence in communities in accordance with ETN and ESIA
• Reporting on community visits and discussions with key stakeholders within 48 hours.
• Recording all grievances, concerns or questions from stakeholders.

Qualifications/Experience required

Qualification and background

• Degree in Social Sciences, anthropology, communication or a related discipline.
• Minimum 5 years’ experience working with rural communities in community projects, development projects and or in other similar activities (NGOs), preferably within the designated area of responsibility.
• Excellent communication skills with a proven ability to develop and maintain good relations with a wide range of stakeholders including authorities, local communities, industry, CSOs/NGOs.
• Empathetic towards sensitive cultural, personal and community issues.
• Mediation and conflict resolution skills.
• Understanding of the economic, political and social dynamics in the area of operation.
• Good reporting skills.
• Diligent and meticulous.
• Language Requirements: fluent English and Azerbaijani language skills are mandatory.

• Localization: Baku office.

Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.