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Workforce Utilisation Manager

  • Job reference: 927747
  • Location: Doncaster, South Yorkshire
  • Salary: GBP38000 - GBP42000 per annum
  • Job type: Permanent
  • Sector: Electricity, Power & Utilities
  • Date posted: 17/09/2019

The Company

This is a fantastic opportunity to work with a market leading, customer focussed utilities business who are truly committed to growth and innovation.

The Role

Based in Doncaster, the Workforce Utilisation Manager will be responsible for supporting the operational teams to ensure engineering capacity is accurate and up to date. Key responsibilities include:

  • Ensuring outside KPI's are factored in and plans are in place to mitigate SLA failures
  • Working closely with key stakeholder to execute and deliver SLA's
  • Working with various planning and scheduling tools to deliver productivity and maximum revenue efficiently
  • Predicting both short and long term resource/capacity plans through the analysis of historical trends
  • Monitoring and proposing effective shift patterns to match business requirements, optimising performance of all teams
  • Focusing on business improvements in a customer centric environment and predicting future supply and demand using a combination of predictive modelling skills, commercial acumen and business insight
  • Managing holiday planning, identifying resource gaps and making recruitment recommendations
  • Producing capacity reports, ready for analysis, providing insight into potential issues based on the data
  • Assist in the generation of campaigns through portfolio driven work to supplement dialling strategies

Skills & Experience

This is a fantastic role for an analytical and pragmatic professional. Its essential that you can work with numbers and understand operational considerations and constraints. You will have a strategic mindset and enjoy working in a fast paced company. Key skills and experience includes:

  • Experience in planning and/or dispatch
  • Good knowledge of workforce management systems
  • Excellent Excel and numeracy skills
  • Proven experience of working in a cross functional team to deliver a solution
  • Experience in an availability and capacity monitoring and oversight role
  • An analytical thinker who can analyse data
  • A people person who enjoys building relationships


Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.