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Trainee Support Engineer

  • Job reference: 925448
  • Location: Aberdeen
  • Salary: Negotiable
  • Job type: Permanent
  • Sector: IT & Telecoms, Technical support/Admin
  • Date posted: 14/05/2019

Our client is currently recruiting for the position of Trainee Support Engineer based in Aberdeen.

Key Responsibilities:
Prepare equipment and software for rental / sale PC Hardware and peripherals and, where applicable, the software provided with them shall be tested in accordance with company test procedures and general workmanship standards employed by the company's engineers. Documented records shall be kept to allow traceability and efficient flow of company processes
Use of third party software systems for tracking of Goods-In and Goods-Out The role shall require a working knowledge of the company's stock control and order processing software in the context of preparation and dispatch of goods as well as the control of materials received for stock or repair.
Provide assistance with mobilisations and vessel visits provides both software and hardware to its offshore clients. Many clients request the presence of VisualSoft "experts" to assist them with mobilising these software and/or hardware systems on-board their vessels.
Product Testing Where required, the role shall involve assisting the software development team in the test and evaluation of new applications, bug fixes or interfaces.
Assist in developing and maintaining Manuals and User Guides User manuals and product / interface guides shall require continual review and updating and this role may involve writing instructions and specification for these document.
Provide customer support and training As the trainee gains the necessary skills and knowledge they will start to provide customer support by phone and email and participate in an out-of-hours on-call rota. At a later stage they will also be expected to assist with customer training.

Experience & Qualifications:
HND or Degree in Computing or Engineering related (or similar) subject(Essential)
Basic computer hardware and networking experience (Essential)
Experience of working in an offshore environment (Desirable)
Experience of VisualSoft applications (Desirable)

Permanent position
If you feel that you are well suited to the above opportunity and would like to find out more then please contact Orion Group for more information or apply by forwarding your current CV quoting reference 925448.

Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.