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Technical Support Engineer

  • Job reference: 932112
  • Location: Chaska, Minnesota
  • Salary: Negotiable
  • Job type: Contract
  • Sector: Engineering, Manufacturing & Facilities, Life Sciences
  • Date posted: 25/09/2020

We at Orion Group are currently recruiting a Technical Support Engineer on behalf of one of our Multinational Medical Device Clients based in Chaska, MN on an initial 12 month contract.

RESPONSIBILITIES:

  • Provide service support, including installation, repair, modifications, and preventive maintenance for in-house instrumentation.
  • Complete documentation for all service activities
  • Review products and distribute troubleshooting aids for field personnel.
  • Document and distribute technical information regarding resolutions to field problems, hardware and software changes, and product quality improvements.
  • Maintain and monitor modification and software upgrade status report.
  • Determine appropriate preventive maintenance procedures, parts kits, and schedules to ensure effective on-going instrument maintenance.
  • Review service manual documentation to ensure accuracy and current revision levels.
  • Provide on-site support as required to ensure quality of new instrument installations and timely resolution of escalated service events.
  • Initiate complaint inquiries with manufacturer as required by divisional standard operating procedures. Review failure trend analysis data for each product assigned. Identify failure trends and report them to management and/r manufacturer for resolution.
  • Perform in-house testing of hardware and software changes prior to distribution. Ensure that all supporting documentation is accurate and complete.
  • Perform other related duties as assigned.

QUALIFICATIONS/SKILLS:

  • A Bachelor´s degree in an Engineering discipline or equivalent knowledge is required. An AA will be accepted as well.
  • A minimum of 2 years of experience in manufacturing, field service, or related industry experience, is required.
  • Excellent oral and written communication skills are essential.
  • Must have demonstrated troubleshooting and analytical problem solving skills.

Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.

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