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System Configuration and Maintenance Analyst - FM

  • Job reference: 922897
  • Location: Leatherhead, Surrey
  • Salary: Up to GBP52000 per annum
  • Job type: Permanent
  • Sector: Construction & Infrastructure, Facilities
  • Date posted: 06/12/2018

As Facilities Management Integrator, our client provides procurement, contract management, supply chain management services and the establishment of an Intelligent Contact Centre with state-of-the-art voice and IT equipment. They work behind the scenes - taking on the burdens of the back-office and helping to transform how the organisation operates.

Due to new contract wins the business requires a System Technical Configuration and Maintenance Analyst in Leatherhead

Core Responsibilities and Duties are to be

Responsible for providing support and analytical skills to facilitate the day-to day operation of Concept Evolution Systems for multiple clients.

  • Following the project/customer processes, information and knowledge to assist with the technical delivery of Concept Evolution System; and
  • Assisting the project team with issues that may arise

The role is responsible to the IM/IT Manager indirectly via FM System Technical Configuration and Maintenance Analyst for:

  • Ensuring contractual obligations are delivered and sustained
  • Ensuring project/client satisfaction with agreed outcomes and best practice methodology
  • Propose initiatives in line with industry best practice - demonstrating to the client value added
  • Active project/client management including formal reporting and informal relationship management and development
  • Compliance with change control processes.
  • Internal colleague relationship management and opportunity development.
  • Ensure full audit trail in place to satisfy internal, and external auditors (KBR or Client)
  • Tracking and on time delivery of proposed initiative deliverables
  • Representing Best Practice in support of KBR Property Solutions Supply Chain Centre of Excellence maintaining an Operations Manual for all service arrangements.
  • Understanding current and industry best practices and developments in their domain and providing this intelligence back into the business

Competencies:

  • Technical problem solving - understanding of knowledge and resources available
  • Solution Design - Understanding when a technical solution and/or a business process needs to be used
  • Communication and influencing - establish communication channels, actively listens, clarifies, gives/seeks feedback, clear and concise, persuasive/negotiates with others
  • Organisational skills - plans well in advance, sets clear objectives, manages time, reviews progress against plan, encourages improvements, communicates potential risks to delivery in a timely manner
  • Results orientation - satisfies internal/external customers, realises the individuals impact on the team / project delivery, addresses cross functional issues and technical issues with relevant personnel
  • Knowledge of systems and processes including the self-awareness to identify and address any skills gaps / potential learning opportunities.
  • Interpersonal skills - builds positive relationships, demonstrates emotional stability, confident in own ability, approachable to all staff, shows respect and tolerance, desire to learn and advance.

Experience and Skills:

  • Good working knowledge of IT technologies, including MS office suite
  • Analytical thinking; demonstrable troubleshooting /problem-solving skills. Some understanding of programming logic would be advantageous.
  • Organised - the ability to plan, prioritise, self-manage but also work as part of a team and communicate effectively
  • Strong communication skills and the ability to deliver excellent customer service with a strong customer focus.
  • Ability to listen and interpret requirements then convert them to a viable solution
  • Strong team player, used to working in a delivery focused environment, able to meet deadlines.
  • Full security clearance, or be in a position to obtain a security clearance.

Qualifications, Experience and Skills

Essential:

  • Knowledge of and experience using Concept Evolution FM system
  • Degree, preferably in Computer Science or Management Information Systems or similar experience
  • Experience in supporting Concept Evolution

Desirable:

  • Knowledge of SQL Server Technologies
  • Experience in Installing, configuring Concept Evolution
  • Full UK driving licence


Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.