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Support Accountant

  • Job reference: 923187
  • Location: Edinburgh
  • Salary: GBP25000 - GBP35000 per annum
  • Job type: Permanent
  • Sector: Office & Commercial
  • Date posted: 08/02/2019

Our client is one of the UK's largest online technology companies based in Edinburgh.

An existing opportunity has to come to market for a Support Accountant to join a rapidly expanding team.

Day-to-day, here's what you can expect to be doing;

Our client prides themselves on exceptional customer support, and to help them continue this they are looking to expand their Support Team. As a Support Accountant, you'll assist our clients existing customers in a variety of mediums, from phone calls and emails, to online chat and live webinars. You'll help their users navigate the various features of our clients app, including invoicing, bills, expenses, banking, reporting and VAT. You will also provide potential customers the information they need to decide if it's the right software for them. Day to day you'd be helping users by:

  • Being the first point of contact for their customers, via phone, email, and online chat, and responding accurately and promptly to customer queries
  • Providing training to customers by way of outbound calls, both to people who are currently on a free trial, as well as subscribers who request further training
  • Proactively contacting users to see if they need help
  • Helping people who are interested in the product, but need more information to decide if it's right for them
  • Assisting the product teams by testing new features or upgrades to existing functionality

We'd like you to;

  • Have a thorough and robust knowledge of accounting processes, supported by substantial hands-on experience in something like an accounts assistant or bookkeeping role
  • Be highly computer-literate and tech-savvy, understanding that online engagement is crucial to the success of our business
  • Have hands-on experience of working with small businesses, possess a clear understanding of their issues, and have a keen interest in how the right financial software can help them
  • Have practical experience of using a variety of bookkeeping and accounting software packages
  • Enjoy providing first-rate customer service and have considerable experience of this from a previous role
  • Have worked in a team environment, ideally with experience of line management

Accounting qualifications (accounting degree, AAT, CIMA or ACCA) will be useful in helping you get up to speed, however anyone looking to complete their CIMA or ACCA should note that this role will not provide an opportunity to gain the practical experience necessary for these qualifications.

What's on offer;

  • Competitive basic salary - £25,000-£35,000 (dependant on experience)
  • Plus Excellent Benefits package including;
  • 33 days annual leave, including public holidays, increasing year on year to 43 max
  • Contributory Pension
  • Private Health Insurance
  • Group Life Assurance
  • Income Protection
  • Cycle to Work scheme
  • Family-friendly policies
  • Childcare vouchers

Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.

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