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Software Support Analyst

  • Job reference: HR1684
  • Location: Aberdeen
  • Salary: Negotiable
  • Job type: Permanent
  • Sector: IT & Telecoms, Technical support/Admin
  • Date posted: 21/11/2019

Based in our Aberdeen office we now have an excellent opportunity for a Software Support Analyst, who will provide support for systems developed and assist in their full implementation.

The successful applicant will have previous experience of software testing, developing and documenting test procedures.

The successful candidate will also have relevant qualifications for the successful completion of duties, along with knowledge and understanding of the following areas:

  • Testing / QA of Orbit CMS software.
  • Providing first line support via email and telephone to resolve Client's issues.
  • Logging incidents, bug and feature requests in ticketing system.
  • Updating documentation and Software User Manual.
  • Backup, restore and update of Client and development databases.

Skills Required:

  • Excellent written communication skills are essential.
  • Understanding of Visual Studio 2010-2019 would be desirable.
  • Knowledge of SQL Server 2012+.
  • Experience using MS Office.
  • Familiarity with Oil & Gas industry and commissioning terminology would be preferable.
  • Preferably experience with software assembly/packaging/deployment.

If you feel that you are well suited to the above opportunity and would like to find out more then please contact Orion Group for more information, or apply by forwarding your covering letter and current CV quoting reference HR1684.


Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.