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Sales Support Co-Ordinator/Administrator

  • Job reference: 923074
  • Location: City of London, London
  • Salary: Negotiable
  • Job type: Permanent
  • Sector: Admin, Office & Commercial
  • Date posted: 11/01/2019

US multinational energy business is seeking a Sales Support Coordinator to join their team in Central London on a permanent basis.

This role would suit a driven Customer Service/Adminstration professional, who is highly organised with excellent attention to detail and is able to demonstrable exceptional communication skills.

Administration background ideally within the Financial Services sector would be highly desirable although not essential, graduate calibre and is able to liaise both internally and with external stakeholders, a good level of analytical skills is essential.

Role

To provide an exceptional level of customer service for accounts customers. This role provides first line support to customers for account queries, issues and will need to liaise closely with sales managers and other internal groups to ensure the service the customer receives is outstanding.

Responsibilities

  • Work closely and actively with Sales Managers to achieve results, taking joint responsibility for the success of the customer relationship.
  • Managing the day to day operation of accounts. Provide cover for the Sales Managers when required and deal promptly with customer queries.
  • Take ownership for customer system set up, updates, renewals and account closures on SAP.
  • Prepare adhoc reports and data in support of the ongoing customer relationship, actively looking for opportunities to improve on efficiency and results. With a particular emphasis on accurate forecasts for customer volume vs actuals and contractual obligations.
  • Ensure the billing process is completed in a timely manner and the raising of correction credits/debits process is adhered to.
  • Undertake a range of regular, month end and adhoc administrative tasks, to include monitoring of transactional activities (e.g. pricing and billing) to ensure accuracy of data and reporting and systems testing.
  • Assisting with customer hospitality, events and conferences - generally help ensure that events are cost effective and fit for purpose, as well as generate and propose new ideas for hospitality events.
  • Deal with supply and allocations including any queries which may arise, working closely with Supply and the Demand Manager.
  • Provide cover for other sales teams when required.

Requirements

  • Excellent attention to detail and ability to prioritise tasks.
  • Strong can-do attitude and customer service ethos.
  • Evident problem solving skills
  • Ability to work effectively whether independently or as part of a team.
  • Good systems knowledge - proficient in SAP and Excel
  • Highly numerate with business acumen - as it relates to customer financial data and internal accounting requirements.
  • Analytical skills - ability to analyse data and draw conclusions.
  • Experience of working in a fast paced, international organisation/listed company would be highly desirable

The company offers competitive benefits with the opportunity to grow and develop within the role/organisation


Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.