Parts Specialist

Orion Partner Plus are pleased to have been retained by a leading subsidiary of a global German Machinery and Plant engineering company. With operations in Germany, the US, China, India, Slovakia, and Italy, they specialize in Process Technology, Building Materials, and Recycling. Their Charlotte-based subsidiary is currently seeking a skilled Parts Specialist to join their dedicated team.

Role Overview:

The Parts Specialist will be instrumental in supporting customers by managing parts requests and ensuring top-notch service for their existing machinery. This position, based in Charlotte, NC, demands several years of SAP experience in a customer-service or inside sales role. A background in purchasing, supply chain, or accounting within an SAP environment is highly advantageous.

What You'll Do:

• Customer Interaction & Quoting:

  • Assist customers with identifying and ordering the correct parts and accessories.
  • Provide accurate product information and prepare quotations.

• Order Management:

  • Process customer orders by verifying parts availability, preparing quotes, and completing sales.
  • Monitor and update the status of orders, ensuring timely delivery.

• Stock Control & Inventory:

  • Oversee stock levels of parts and accessories, ensuring optimal inventory management.
  • Place orders for replenishment and conduct regular inventory audits.

• Logistics Coordination:

  • Organize and manage shipping logistics for domestic and international orders.

• Record-Keeping & Compliance:

  • Maintain detailed records of inventory, orders, and transactions.
  • Ensure adherence to company policies, industry standards, and safety regulations.

• Collaboration & Communication:

  • Work closely with logistics, sales teams, and the parent company in Germany.
  • Provide training and support to the after-sales team as needed.

What You'll Bring:

• High school diploma or equivalent; additional technical or business education is a plus.
• Experience in parts management, inventory control, or a similar role.
• Strong knowledge of SAP and proficiency with Microsoft Office Suite.
• Exceptional organizational skills and attention to detail.
• Ability to take initiative and solve problems effectively.
• Task-focused with a high sense of urgency.
• Strong communication skills and the ability to work with diverse teams.

Work Environment:

• This role may require standing for extended periods, lifting heavy parts, and driving a forklift.
• The position may involve working in a warehouse or retail environment with exposure to various equipment and materials.

Application Instructions:

If you are a proactive, detail-oriented professional with the required experience and a passion for customer service, we encourage you to apply. This is a unique opportunity to contribute to the success of a global leader in the machinery and plant engineering industry

Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.