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National Account Manager

  • Job reference: 922643
  • Location: Stirling
  • Salary: Negotiable
  • Job type: Permanent
  • Sector: Office & Commercial, Sales / Marketing
  • Date posted: 15/11/2018

Job Title - National Account Manager

This job description sets out the scope of the role of National Account Manager role at our Client, together with the main duties of the post at the date when it was completed. It does not include or define all tasks, which the post holder will be expected to carry out. Duties may vary from time to time without changing the nature of the post or the level of responsibility. The post holder may also be required to carry out any other duties as required by their line manager.

1. Reporting to: Sales Director (UK)

2. Overview of the role:

The Account Manager's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

As a member of the UK & Ireland sales management group, you will develop and implement a customer strategy for each of your designated accounts, which aims to create interdependent relationships that deliver profitable and sustainable growth in line with agreed objectives.

A) Geography: UK & Republic of Ireland

B) Customer focus: Multiple customers & NAM's

C) Team: Member of UK sales management group. Working very closely with Merchant Sector Sales Manager, and OnSite/OffSite Sales Manager.

D) Location: Flexible

3. Essential functions:

Overseeing customer account management, including facilitating the negotiation of contracts and agreements

Ownership for forecasting and delivering growth for each customer within the customer portfolio, volume and value

Delivering against key growth sales strategies, tactics and action plans for identified customers

Operating as the lead point of contact for any and all matters specific to your accounts

Building key relationships at the right level of seniority within the nominated customers

Take ownership and accountability for your customers

4. Key responsibilities include:

Serve as the lead point of contact for all customer account management matters

Build and maintain strong, long-lasting client relationships

Negotiate contracts and close agreements to maximize profits

Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

Ensure the timely and successful delivery of our solutions according to customer needs and objectives

Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

* New business opportunities

* Product opportunities - developing range

* New products & services

Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

Prepare reports on account status

Collaborate with sales team to identify and grow opportunities within the customer

Working with the Merchant Sector Sales Manager to ensure the merchant sales team alignment to agreed strategic & tactical objectives.

Assist with challenging client requests or issue escalations as needed Customer

Developing & communicating customer account plans

Ownership of customer pricing, aligned with Sales Director and Merchant Sector Sales Director/Manager

To manage Contract Support process through guidance for sales team, approvals (of BDM agreements), claim back & payments, and resolution of all queries related to.

5. Key skills and experience:

Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role

Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

Solid experience with CRM software (e.g. Salesforce) and MS Office (particularly MS Excel)

Experience delivering client-focused solutions to customer needs

Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

Excellent listening, negotiation and presentation abilities

Strong verbal and written communication skills Strong leader

Highly motivated, enthusiastic, positive and goal oriented

Commercially astute

Excellent communicator and motivator at all levels

Experience in relationship building with a range of high value accounts

Developed I.T skills

An understanding of forecasting and sales planning

High levels of numeracy and financial accuracy

Analytical and inquisitive, with excellent attention to detail.

Ability to carry out responsibilities with minimal supervision and thrive both on own initiative and as part of a team

Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.