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Manager - Retail Property Management

  • Job reference: 915690
  • Location: Qatar
  • Salary: Negotiable
  • Job type: Permanent
  • Sector: Building, Construction & Infrastructure
  • Date posted: 09/08/2017

Manage retail properties to ensure adherence to clients standards with regards to property management and customer satisfaction

Minimum Experience:
10 - 12 years in Retail Property Management with at least 3 years. in Management role

Job-Specific Skills:
Large site/multi-site experience of Grade A Sites
New site opening & Extensive Retail Property Management experience is desirable
Mixed Use experience is highly desirable

The Manager - Retail Property Management reports to the Senior Manager - Property Management and confers with the latter on critical and strategic issues.
Key decisions having significant impact on the Retail Property Management function are referred to the Senior Manager - Property Management for approval before implementation.
The jobholder exercises financial authority as per the level established by the client.

 Execute the functional strategy in line with the departmental strategy to ensure the achievement of departmental objectives in due course, cost and quality.
Operating Plans and Budgets
 Assist in the development of the department's annual business plan, KPIs and budget,
Policies and Procedures
 Develop and Implement policies, procedures, and operational standards for the function in line with the departmental policies and procedures
 Assist in the development of the department's annual business plan, KPIs and budget,
Policies and Procedures
 Develop and Implement policies, procedures, and operational standards for the function in line with the departmental policies and procedures
 Manage the individual retail property management staff who act as the main point of contact for retail tenants and ensure adherence of properties to clients standards
 Develop site opening plans for new retail properties and ensure their implementation
 Monitor the footfall and traffic within the retail properties
 Ensure logging of any request/ issue highlighted by the tenant whether through the retail property office or the call center and ensure appropriate steps are undertaken to execute/ resolve it
 Ensure performance of regular and ad-hoc on-site inspections of retail properties common areas, including common areas, to ensure adherence to clients standards and that areas are well maintained
 Ensure the implementation of approved sustainability initiatives in retail properties
 Ensure adherence of tenants with property rules and regulations
 Ensure the management of common facilities and units
 Oversee coordination of tenant handover and renovation requests with Handover & Fit-outs and Retail Leasing
 Oversee completion of FM oversight reports, and communicate to PM and Central FM
 Ensure correct application of HSE standards in properties
 Ensure performance of rent collection for all retail tenants and coordination with Retail Leasing for lease renewals
 Review recommendations for additional income generation from Retail Property Management and communicate relevant initiatives to Property Management (L3)
 Oversee coordination of events in the retail communities
 Ensure coordination with Marketing for tenant newsletter and advertising in retail communities
 Ensure efficiency in the workload allocation amongst the retail PM staff and on-site FM staff
 Coordinate with Retail Leasing, Fit-outs, and respective Asset Manager in the case of non-renewal of lease for inventory control purposes
Continuous Improvement
 Identify opportunities for continuous improvement to enhance performance and quality of work with a view of stakeholders' expectations.
Health, Safety & Environment
 Follow all relevant safety, quality and environmental management policies, procedures and controls to guarantee employee safety, legislative compliance, delivery of high quality products/services and a responsible environmental attitude.

Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.

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  • Description Ensure maximum tenant satisfaction in all client operational properties (and 3rd parties when required) through the effective management of handover and fit-outs, customer service, tenant relations