Knowledge Management Specialist - Collaboration Solutions

Posted 01 July 2022
Salary Neg
Contact NameAlan Patterson

Job description

Our client is currently recruiting for the position of Knowledge Management Specialist, based in Aberdeen.

* Support knowledge management, learning and social learning for the company, acting as an internal consultant to provide knowledge-sharing solutions and strategies, working directly with assigned business units to help identify their dynamic knowledge-sharing and collaboration needs.
* Provide support for the establishment and nurturing of networks in the company's community of practice platform:
* Work with network leadership teams and subject matter experts (SMEs) to identify knowledge-sharing needs and priorities and propose strategies to meet them, and to evaluate network health and recommend improvements.
* Share experiences across networks on innovative approaches in knowledge sharing, including identification and preparation of success stories, including Tip of the Week.
* Migrate content from pre-existing communities that are moving to platform.
* Provide day-to-day support for platform, including end-user support and training, troubleshooting, etc.
* Promote the growth and adoption of platform, selling the value using a variety of methods, including demonstrations, one-on-one guidance, video recordings, presentations and articles in various communications channels.
* Support the growth and adoption of The Well, the company's enterprise wiki through:
* Working with networks to help them understand and utilize the wiki in conjunction with their community of practice.
* Migration of content in other areas and formats.
* Coaching business units on how to identify and create their own knowledge solutions and providing training.
* Act as the Product Manager for Surveys:
* Liaise with IDS on the license for the platform and stay abreast of new features being released.
* Respond to requests and creating new surveys to meet knowledge-gathering needs.
* Consult with and train employees to create their own surveys via Microsoft Forms
* Maintain the survey best practices and methodology

Experience & Qualifications:
* Bachelor's degree in Knowledge Management, Education, English, Journalism, Public Relations, Library Sciences, Marketing, Communications, Engineering, Information Technology or equivalent experience.
* Experience in a variety of business roles, including knowledge management or learning. (Experience with knowledge management or learning as a portion of a previous job will be considered; i.e., someone in a different department who utilizes KM and/or learning for their business needs and evangelizes the use of the platforms and strategies to others.)
* The ability to lead multiple projects with competing priorities worldwide.
* Competency and experience with a variety of knowledge management, social learning and crowd-sourcing platforms and technologies and the best practices that inform strategies for their use.
* A demonstrated history of translating strategic and tactical business needs into tangible KM, social learning, collaboration or communications solutions.

Permanent position

If you feel that you are well suited to the above opportunity and would like to find out more then please contact Orion Group for more information or apply by forwarding your current CV quoting reference:

Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.