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IT Service Delivery Lead

  • Job reference: 924720
  • Location: London
  • Salary: Negotiable
  • Job type: Permanent
  • Sector: Management, Marine
  • Date posted: 05/04/2019

The IT Service Delivery Lead will assist the IT team in managing relationships with stakeholders, expectations. In addition, the IT Service Delivery Lead will be responsible for the IT problem management processes.

Carries out a feasibility analysis to quantify business and technical impacts and costs as well as planning for associated risks;

Investigates technical problems and analyses opportunities for both new and existing services, providing recommendations;

Manages relationships with and between stakeholders, identifying opportunities, objectives and potential benefits available;

Details projects and new business initiatives. Produces written documentation to support the projects and the implementation for all on board applications;

Supports and guides business areas on the development of business cases where applicable;

Works autonomously on small projects, keeping up-to-date documentation and status information;

Possess the ability to coordinate small teams (3 to 5 people);

Follows up closely with delivery of projects, being the link between the vendors and the business;

Participates in all test phases, defines test scenarios and identify test steps, maintains focus on agreed scope and main business requirements;

Identifies and explores opportunities for service and business improvement. Drives the analysis, identification, prioritization, and implementation of improvements and efficiencies.

Degree in Business Administration, Economics or Information Technology;

Deep knowledge in 2 or more technological domains (network, physical or virtual infrastructure, applications, database), IT architecture;

At least 2 years experience in project management

Exceptional Excel skills coupled with good Presentation, Report Writing, and Analytical Skills;

This position may entail occasional overtime work, including in the evenings/nights outside normal office hours, at weekends or on public holidays;

Travel required 30% of the time.

Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.