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Digital Marketing Specialist Multichannel

  • Job reference: 925372
  • Location: High Wycombe, Buckinghamshire
  • Salary: Negotiable
  • Job type: Contract
  • Sector: Life Sciences
  • Date posted: 09/05/2019

Orion Group's Multinational Pharmaceutical client are looking for a strong CX & UX Specialist to join their growing Multichannel team.

This Specialist will work collaboratively to develop insight-driven designs, wireframes and prototypes with the ultimate aim of enhancing customer experiences.
The successful candidate will be expected to deliver tangible solutions using lean principles, iterative agile development and lightweight development concepts, and be proficient at conducting their own research and analysis using tools like Google Analytics, Hotjar and Eloqua and insights gained from running face to face workshops to create customer centric designs.

To be successful, you should be able to demonstrate an entrepreneurial mindset, show experience of bringing analytical thinking and creative design skills, all of which are used to effectively grasp customer needs and solve problems. A strong portfolio of successful CX and UX projects is essential.

* Understand product specifications and online visitor/customer psychology
* Conduct concept and usability testing and gather feedback
* Create personas through customer research
* Define and test interaction models, evaluating and iterating on successes
* Develop advanced, functional and interactive wireframes and prototypes based on insight driven customer needs
* Find creative ways to solve CX problems (e.g. usability, findability)
* Work with Innovation and Multichannel Specialists to build prototypes on the fly during workshops
* Communicate design ideas and prototypes to developers for implementation
* Keep abreast of competitor products and industry trends

* Proven experience as a UX Designer, UI Designer or similar role
* Strong portfolio of design projects
* Strong project management skills and insights driven design work
* Familiarity with interaction design and information architecture
* Proficient in design software - specifically Adobe XD, Adobe Photoshop and/or Axure RP
* Knowledge of HTML/CSS, JavaScript is desirable
* Problem-solving and self-starter/finisher mindset
* Analytical mind with a business acumen
* Excellent communication skills

Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.

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