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Customer Services Operative

  • Job reference: 924209
  • Location: Crewe, Cheshire
  • Salary: Negotiable
  • Job type: Contract
  • Sector: Administration, Life Sciences
  • Date posted: 05/03/2019

Orion Group are recruiting a Customer Services Operative on behalf of our Client

based in Crewe, UK - 6 month

POSITION SUMMARY
Responsible for the management of all UKI packaged gas customer orders, falling in line with all SOX and OTIF measures. Liaising with people across the business to ensure industrial and special gas orders and collections are received in line with customer & agent expectations.
Supporting our 300 agents throughout UKI with customer orders and interactions. Providing technical support for any system related issues while ensuring the integrity of CTN management.

MAIN DUTIES
- To ensure all measurable KPI'S are adhered to. Lost calls, mailbox SLA's and OTIF management
- Manage daily reports. Hold stocks, open delivery notes, and open orders
- Investigate and resolve agent issues offering technical support when needed
- Build strong relationships with Customers and Agents, picking up on any warning signals related to retention and competition
- Identify opportunities for up-selling and lead generation for the Marketing Group
- Self Confidence - To use functional knowledge and expertise of Agents Plus, SAP, MOBY and PACT to ensure key personal and team targets are met
- Safety - To operate safely within the work environment using BSP to maintain safety standards and look for improvements


EDUCATION REQUIREMENTS:
- G.C.S.E Math, English and Science min grade C

SKILLS AND EXPERIENCE:
Proven experience in a service orientated role
Strong and clear communication skills - verbal and written
Problem-solving
Solution orientated
Technically minded
Positive to change
IT literate with experience of Microsoft Office programmes. SAP experience highly desirable.
Knowledge and experience of AP systems and processes - desirable
Able to work at pace under pressure
High levels of accuracy


Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.