Customer Services Administrator

Posted 17 May 2022
SalaryUp to £25000 per annum
DisciplineBuilt Environment
Contact NameAngela Henderson

Job description

Customer Services Administrator
Salary to £25,000 + benefits
Location - Warrington

Our client, a specialist industrial testing business, is seeking a confident Customer Services Administrator to join their vibrant team in Warrington for a permanent role.

* Primarily involved in the access and persuasion steps of the sales process; including qualifying, relationship building, needs evaluation, solution development / presentation and closing
* Proactively engage with customers using phone, email, web conferencing
* Identify current and future customer service requirements by establishing personal rapport with potential and actual customers, acting as a liaison between the customers and the client
* Manage relationships with customers
* Focus on straightforward quotation enquiries for standard products & services
* Gain pricing and lead time from standard price lists
* Work with departments to resolve complaints
* Process sales invoices, quoting and provide status report to clients
* When applicable handle requests for information (e.g. shipping / delivery dates)
* Actively utilise Customer Relationship Management (CRM) tool to record activities, ensuring contact details are accurate, duplicates are removed, new information is added and accurate call / visit logs are entered
* Achieve sales goals by converting and penetrating accounts
* Build and maintain a working knowledge of Element Material Technology service offerings; participate in training / coaching opportunities
* Ensure compliance with all client policies including but not limited to Terms and Conditions, trade compliance, treatment of others, moral code of conduct, and employee handbook
* Ensure adherence to all applicable laws pertaining to safety, environment and corporate governance

* Experienced within a sales / customer services environment
* Experience of using a CRM system
* Proficiency in Microsoft Applications (Word, Excel)
* Availability, flexibility, and maturity to represent the company at a broad range of events / projects in the community, with customers and within the company
* Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities
* Well-developed oral and written communication skills to meet a variety of communication needs
* Good interpersonal skills that foster open upward and downward communication built on mutual respect
* Ability to interface with clients, win new work and determine their requirements; helps develops proposals including cost estimates, work plan and terms and conditions

Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.