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Customer Service Representative

  • Job reference: 927037
  • Location: Worcester, Worcestershire
  • Salary: Negotiable
  • Job type: Contract
  • Sector: Administration, Life Sciences
  • Date posted: 12/08/2019

Hello all. I am currently seeking a Customer Service Representative for an initial 6-month contract with our client in the Worcester area. Please contact me at Andreia.Terron@orioneng.com for more details


Job Purpose
If you're a motivated person with a passion for providing excellent customer service, and you're looking for an opportunity to learn, achieve and develop your career goals, we'd like to hear from you.

Your role will be to handle inbound interactions from our customers relating to orders and general account queries, and to liaise across the business to ensure we adhere to our service levels. Responding to our customers in a safe, friendly, supportive and timely manner. In return you'll enjoy extensive training, the opportunity to build a wealth of transferable skills, and on-going coaching and support to enhance your development and open progression prospects.

Main Responsibilities of the role

  • Deliver safe excellent customer service to new and existing customers by efficiently & confidently managing inbound calls achieving customer satisfaction
  • Maintain, develop and apply knowledge of relevant products process area to respond to queries and request from customers within a defined timescale
  • Use all customer contacts as an opportunity to identify customer needs and voice of dissatisfaction. Take personal responsibility in these instances to ensure appropriate action is taken to resolve issues and improve working practise
  • Target retention of business through customer care and efficient service
  • Instigate & drive through process improvement initiatives to make us easier to do business with
  • Provide safe support and assistance, especially to those within your team, as well as other teams while being accountable for your own performance
  • Timely and accurate administration work, including recording of full notes on all systems
  • Develop the skills and behaviours targeted in your Personal Development Plan to support improved performance going forward
  • Make safety part of all activities to help attain industry leadership in safety performance

Desired Experience and Background of the successful candidate

  • Passion to deliver excellent customer service
  • Maths & English GCSE (C+)
  • Previous experience in an office based customer service desk
  • Confident and professional telephone manner
  • Friendly and able to communicate at all levels
  • Excellent organisation skills
  • Good working knowledge of basic computer programmes
  • Proven ability to adaptable to change
  • Team player


Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.