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Customer Service Representative

  • Job reference: 926962
  • Location: Crewe, Cheshire
  • Salary: Negotiable
  • Job type: Contract
  • Sector: Administration, Life Sciences
  • Date posted: 07/08/2019

Hello all. I am currently seeking a Customer Service Representative for an initial 6-month contract with our client in the Crewe area. Please contact me at for more details

Job Purpose
Responsible for the management of all packaged gas customer orders, falling in line with all SOX and OTIF measures. Liaising with people across the business to ensure industrial and special gas orders and collections are received in line with customer & agent expectations.

Supporting our 300 agents throughout the company with customer orders and interactions. Providing technical support for any system related issues while ensuring the integrity of the system.

Main Responsibilities of the role
This position is accountable for the following end results:

  • To ensure all measurable KPI'S are adhered to. Lost calls, mailbox SLA's and OTIF management
  • Manage daily reports. Hold stocks, open delivery notes and open orders
  • Investigate and resolve agent issues offering technical support when needed
  • Build strong relationships with Customers and Agents, picking up on any warning signals related to retention and competition
  • Identify opportunities for up selling and lead generation for the Marketing Group
  • Self Confidence - To use functional knowledge and expertise of Agents Plus, SAP, MOBY and PACT to ensure key personal and team targets are met
  • Safety - To operate safely within the work environment using BSP to maintain safety standards and look for improvements

Desired Experience and Background of the successful candidate

  • C.S.E Math, English and Science min grade C
  • Proven experience in a service orientated role
  • Strong and clear communication skills - verbal and written
  • Problem solving
  • Solution orientated
  • Technically minded
  • Positive to change
  • IT literate with experience of Microsoft Office programmes. SAP experience highly desirable
  • Knowledge and experience of AP systems and processes - desirable
  • Able to work at pace under pressure
  • High levels of accuracy

Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.