Customer Service Representative

Posted 21 April 2022
DisciplineLife Science
Contact NameBinxa Auta

Job description

Orion Group have an exciting opportunity with Our Multinational Pharmaceutical Client located in Maidenhead, UK. We are sourcing a Customer Service Representative on a 7-month contract role.

Job Summary:

This role is a customer facing role requiring customer focus, clear communication skills, product knowledge, empathy, stress-resistance as well as versatility with operational systems (SAP, etc). The role holder will execute efficiently and professionally all business operations and customer services activities as well as support the achievement of the overall commercial operations objectives.


  • Adhere to Customer Service processes and procedures.
  • Answer inbound customer calls courteously and professionally, dealing with each enquiry effectively and efficiently.
  • Management of Customer Service Inbox, ensuring all emails are processed appropriately and promptly.
  • Receiving and processing incoming customers' orders and queries.
  • Minimum disruption to customer order delivery achieved by accuracy of order input and liaising with UK Third party distributor.
  • Point of contact for external remote sales team with any order/query issues.
  • Strong collaboration within business operations and customer services team.
  • All Creation of new customer accounts ensuring all financial controls are adhered to.
  • Support and liaise with accounts team, credit checking.
  • Ensure quality compliance during new account processing, from setting up new account - delivery of product.
  • Accuracy of order input and delivery of product to customer.


  • Customer service background
  • SAP experience preferable
  • Microsoft Office, including strong Word, Excel skills
  • Understanding of logistic/supply chain processes
  • Previous experience in similar role, preferentially in pharmaceutical Industry.
  • GCSE/Diploma or O Level passes in English & Maths.

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Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.