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Customer Service Operative

  • Job reference: 924330
  • Location: Worcestershire
  • Salary: Negotiable
  • Job type: Contract
  • Sector: Life Sciences
  • Date posted: 13/03/2019

The Orion Group are recruiting a Customer Service Operative (6 months temporary with the potential temp to perm) on behalf of our Client based in Worcester, UK.

Duties:

  • Use all customer contacts as an opportunity to identify customer needs and voice of dissatisfaction. Take personal responsibility in these instances to ensure appropriate action is taken to resolve issues and improve working practice.
  • Target retention of business through customer care and efficient service.
  • Instigate & drive through process improvement initiatives to make us easier to do business with.
  • Provide safe support and assistance, especially to those within your team, as well as other teams while being accountable for your own performance.
  • Timely and accurate administration work, including the recording of full notes on all systems.
  • Develop the skills and behaviors targeted in your Personal Development Plan to support improved performance going forward.
  • Make safety part of all activities to help attain industry leadership in safety performance, in line with our 'Total Safety Philosophy'.

Key skills and experience required:

  • Passion to deliver excellent customer service
  • Maths & English GCSE (C+)
  • Confident and professional telephone manner
  • Friendly and able to communicate at all levels
  • Excellent organisation skills
  • Good working knowledge of basic computer programmes
  • Proven ability to adaptable to change
  • Team player

This is a shifted position: Our Late Team Shift Pattern includes 09:00-17:00, 11:00-19:00, 14:00-22:00 per week. Our Early Team Shift Pattern includes 06:00-14:00, 07:00-15:00, 09:00-17:00 per week. Every third weekend there will be a requirement to work 1 day of the weekend with a day off being awarded in the following week. Weekend working times are 09:00-17:00 and 13:00-21:00 with weekend shift time being allocated as per contracted shift.

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Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.