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Customer Sales Service Specialist II

  • Job reference: 926949
  • Location: Haarlem, North Holland
  • Salary: Negotiable
  • Job type: Contract
  • Sector: Administration, Life Sciences
  • Date posted: 07/10/2019

We are looking for a Customer Service Specialist who is responsible for ensuring an optimal order and information flow to national and international customers. Do you speak Dutch and English and you have experience with ERP systems (Oracle / SAP), Excel, experience with order processing, returns, invoicing, complains? If yes, then this is a position for you!


  • Order processing NL orders:
  • Checking, processing and accurate tracking of customer orders obtained via e-mail and EDI. These monitor for accuracy of price, discounts, delivery times and expiration date;
  • Repairing technical error messages with EDI orders (interface);
  • Signaling/ resolving deviations in the order process so that the customer gets delivered on time;
  • Managing logistics service provider, analyzing and correcting incorrect deliveries;
  • Releasing backorders from released stock;
  • Convert order lines from incorrectly ordered article numbers
  • Invoicing:
  • Monitor and take care of daily invoicing to customers;
  • Taking care of debit and credit notes as a result of shortages and surplus deliveries;
  • Finding out and implementing administrative invoice corrections as a result of incorrectly calculated prices/discounts;
  • Coordinate special commercial promotions/promotions between the responsible sales department and external customers.
  • Returns:
  • Initiate and approve returns in consultation with the customer;
  • Creating return orders in ERP system (Oracle);
  • Managing logistics service provider with regard to timely handling and collection of returns;
  • Monitor administrative process of returns;
  • Determining customer credit based on the applicable return conditions;
  • Complaints (product):
  • Recognize and distinguish from incoming medical or quality complaints;
  • Self-answering of product-related questions from customers (not medical);
  • Transferring customers to the medical department in case of medical complaints/questions;
  • Adhere to the applicable procedure for registering adverse reactions;
  • Monitoring of timely handling of the complaint and/or feedback to the customer
  • General tasks:
  • Answering (telephone and written) both logistical and commercial questions about the assortment (introductions, availability of products, item data, alternatives, etc.)
  • Cost-conscious action, the pursuit of optimum logistical efficiency, also when solving logistical problems
  • Maintaining national and international contacts via telephone and email
  • Coordinate quotation requests from customers and schedule new purchase pattern
  • Is M. attend commercial meetings with clients to discussing progress and KPIs
  • Pricing:
  • Implement price and discount mutations at the item level in the ERP system
  • Link new or changed discount agreements to customers
  • Upload of price lists in ERP system
  • Customer Master
  • Entering and changing customer data in Customer Master (ERP system)
  • Chain logistics
  • Thinking along and coming up with solutions to achieve optimum logistical efficiency in the order process

Job requirements:

  • MBO +
  • Knowledge of ERP systems (Oracle / SAP)
  • Knowledge of export regulations and pharmaceutical background is an advantage
  • Excel-related to reports/forecasting


  • Good command of the Dutch and English language (oral / written)
  • Customer-oriented and commercial institution
  • Being able to prioritize well
  • Solution-oriented
  • Communicative
  • Accurate

Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.