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Customer Contact Centre Administrator

  • Job reference: 922884
  • Location: Bristol
  • Salary: Up to GBP76 per day
  • Job type: Contract
  • Sector: Customer Services, Office & Commercial
  • Date posted: 04/12/2018


Customer Contact Centre Administrator

Location - Bristol

Contract - 6 months+

Rate - £9.50 per hour

Our client are seeking to source an articulate, well organised and customer focused candidate for their centralised contact centre based in Bristol.

This role will operate on a shift rota, earliest start 6.15 am and latest finish is 9.30 pm. Initial training hours will be 8.00 am to 4.00 pm.

Candidates will be required to go through Baseline Security Clearance process for this role.

Key skill requirements

  • Excellent customer service experience
  • Good understanding of Microsoft Office Packages
  • Excellent verbal and written communication skills
  • Ability to prioritise and juggle workload
  • KPI and target focus
  • Experience of working in a contact centre/call centre an advantage
  • Experience of working on MOD contracts or logistics/fleet management an advantage
  • French/German language an advantage

General Job Description

Working in a busy contact centre, you will be responsible for taking requests for help and support from a range of MOD contracts from around Europe. Your job will be to point these requests to the correct area by using our Interactive Intelligence logging system.

You will be taking calls and emailing out to customers, so how you talk to customers via telephone as well as written correspondence is crucial. Our processes are complex but we guide you throughout the learning experience by providing bespoke one on one training to help you help your customers.

How you prioritise your day will be important in this role as it'll be up to you how you juggle your priorities with customers. You'll be targeted to achieve certain levels of output and quality and have a range of Key Performance Indicators to achieve.

Main Tasks

  • Processing work requests received by phone, e-mail or through online self-service portals
  • Delivering excellent customer service as standard
  • Analysing information and processing it in line with agreed procedures
  • Processing work in line with set Key Performance Indicators
  • Adapting to customer demands
  • Tracking work through to completion
  • Corresponding with engineers, site teams and suppliers
  • Ad-hoc administrative tasks
  • Ensure Company health, safety and environmental procedures are implemented and complied with at all times

Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.