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Complaint Quality Analyst

  • Job reference: 920957
  • Location: Inverness, Highlands
  • Salary: Negotiable
  • Job type: Contract
  • Sector: Life Sciences, Quality, Compliance, Regulatory Affairs
  • Date posted: 02/08/2018

OrionGroup are looking for a Complaint Quality Analyst for our multinational lifesciences client based in Inverness on an initial 12 month contract.

Position Summary:

This individual will work with the Complaint Management teams; Quality Engineers and Data Analysts to deliver the organisation's system level review of complaint trends and flag any signals identified.

Responsibilities Include:

  • Working in a team to maintain complaint metrics and compliance
  • Proactive mindset/approach to issue identification, signal detection, and problem resolution

Position Requirements:

  • Sense of Urgency
  • Good communication skills
  • Good technical writing skills
  • Working knowledge of regulatory and compliance environment, e.g. ISO 13485, CFR Part 820
  • Good working knowledge of Microsoft packages: i.e. Excel, Word, Powerpoint
  • Statistical knowledge is advantageous but not essential
  • Use of packages such as SAS, R Studio etc is advantageous but not essential


Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.

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