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Business Applications Support Analyst

  • Job reference: 927884
  • Location: Aberdeen
  • Salary: Negotiable
  • Job type: Contract
  • Sector: IT & Telecoms
  • Date posted: 25/09/2019

Our client is currently recruiting for the position of Business Applications Support Analyst, based in Aberdeen.

Responsibilities will include:
In line with Company's ITIL framework assist the business users by resolving issues with the Business Applications portfolio.
Provide active management of the call queue and initial response to the user, ensuring Service Level Targets are met.
Take ownership of some of the Application Inventory with responsibility for production software release, through ITIL Change Management.
Provide the Business Applications Team Lead with call reporting measurements and statistics.
Monitor and report application software licencing and entitlements
Understand and translate between user/business requirements and technical suppliers/colleagues.
Liaise with software suppliers to ensure cost effective, consistent, robust and reliable solutions are implemented and maintained to the quality and SLA's agreed. This includes familiarisation with the relevant vendor's product, support programme and upgrade plans.
Review change/enhancement requests to ensure there is a business justification and that they are cost effective and technically sound.
Ensure all application documentation is maintained in accordance with prevailing practices.

Qualifications
Essential
ITIL
Degree or similar - in IT/Computer Science subject

Preferred
Business Analysis, BCS qualification or similar

Experience/Skills
Significant experience in a customer focused support role.
Relevant and recent experience within the Oil and Gas section working in a similar role.
Good understanding of Application Landscape within the Oil & Gas sector
Ability to program and experience of relational database, SQL, VBA and web technologies.
Good understanding of Server technologies.
Familiar with structured project methodologies (e.g. Prince2) and some project management skills.
Strong problem solving and trouble shooting skills.
Strong interpersonal skills.
Strong IT background and familiar with current / emerging technologies.
Good written, oral and presentation skills
Working knowledge of ServiceNow or similar call management system
Knowledge of Software Development Lifecycle
Knowledge of Testing Cycle techniques.
Technical writing and preparation of system, or user documentation

Contract position

If you feel that you are well suited to the above opportunity and would like to find out more then please contact Orion Group for more information or apply by forwarding your current CV quoting reference 927884


Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.

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