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Aftersales Administrator

  • Job reference: 925930
  • Location: Dunfermline, Fife
  • Salary: Up to GBP20000 per annum + Pension
  • Job type: Permanent
  • Sector: Customer Services, Office & Commercial
  • Date posted: 13/06/2019

925930

Aftersales Administrator

Permanent

Salary to £20,000 per annum + benefits

Location - Dalgety Bay, Fife

Our client a successful International Manufacturing business is now seeking to appoint an efficient and experienced Aftersales Administrator.

The role will require the successful candidate to support the busy customer service team, dealing with domestic and overseas customers and processing aftersales orders via in-house computer system, creating Excel reports. Ideal candidate will have excellent interpersonal skills and be able to meet the needs of a diverse customer base.

Skills/Qualifications

  • Ability to work to deadlines.
  • High level of accuracy and attention to detail.
  • Able to build strong business relationships.
  • Experience of working with Microsoft Office computer software packages.
  • Experience of working with ERP systems, preferably Dynamics AX.
  • Previous experience of dealing with customers over the telephone.

Main duties and responsibilities

  • Provide efficient response to customer requests regarding aftersales support.
  • Effective allocation of engineers to meet field related customer requirements.
  • Raise calls on JobWatch & liaise with regional managers/engineers to ensure a quick resolution is achieved.
  • Monitor and update Engineer's work planner (Scheduled and Reactive Work)
  • Communicate with customers on progress of jobs.
  • Liaise with Parts department when material is required for Field Service Jobs.
  • Liaise with planning team/ sales team to ensure after sales have relevant information on new vehicles entering the field.
  • Liaise with regional managers to ensure handover takes place.
  • Set up extended warranty contracts based on supplied information.
  • Deal with all R&M jobs (engineers, workshops, third parties, etc) from initial call to invoicing.
  • Raise purchase orders for any material/ movements on R&M jobs and ensuring accurate cost is captured on the call.
  • Ensure JobWatch stock information is synchronized with AX.
  • Collate information and assist in preparation of KPI reports for all service contracts.
  • Compile the field engineers' timesheets into the master record.
  • Assist with ensuring WIP levels are controlled within targets.
  • Assist the warranty department where required.
  • Assist with any miscellaneous administration required by the department.

Personal Attributes

  • To be a positive ambassador for the business
  • Handle sensitive issues with care and thoughtfulness
  • Have a positive attitude to new ideas and approaches
  • Able to work with others, communicate effectively and contribute to team meetings.

Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.